30 days return policy is only available on massage chairs purchased by consumers directly from the website of Comfort® at full retail price. You may return your massage chair at any time up to 30 days; the time is calculated from the date you received the massage chair. This is our guaranteed 30-day return policy. If you are not satisfied with the massage chair after you have tried it in your home, we have made two options for you: return it/exchange another one.
Option one, Return, The Return can be done if the massage chair is in a saleable condition, which means, without any damage occur. And also you need to pack it like the original one, with all original packaging content, accessories and components in order to receive a refund. If product does not have its original protective packaging, a restocking fee of 15% purchase price will be deducted. The cost of first-time delivery will be deducted from the refund as well. Please keep the receipt well, you need to use it to obtain a Return Authorization number from our Customer Service before returning, as we will not be able to process any returns without this valid number. The customer is responsible for shipping costs on the way back. There are no exceptions.
Option two, Exchange, You may exchange another massage chair once; we will pay the shipping cost for the second delivery. We will calculate the price difference between the two chairs, we will either charge you more if the second chair is more expensive than what you have bought; or we will refund you back the amount if the second chair is cheaper than the original one. The customer is responsible for shipping costs on returns, but with exception of no shipping charges to customer to make an exchange for another product. Some chairs require a $200 dollar restocking fee, contact with our customer service to obtain the concerning information.
Massage items damaged in shipping are guaranteed for exchanging with another new one at no cost to the customer. Please do not discard the boxes for up to 30 days before you have inspected and tested the massage chairs.
To prepare the returns:
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